Payment & refund policy
The long-form cancellation and refund policy for Driftlantern advertising placements. Last updated: September 18, 2026.
Scope
This policy covers payments made for the three placements on our services page, and works alongside the short summary in our terms of use.
Cancelling before production
If you cancel a Neighbourhood Notes Mention or Rail Trail Sessions Sponsorship more than 5 business days before the scheduled edition or episode, we refund the full amount paid. For the West End Partnership, the same 5-business-day window applies to the first scheduled item in the package.
Cancelling after production begins
Once we have begun drafting your mention, briefing a host read, or laying out your article, a 50% cancellation charge applies to cover the work already completed. Once an edition has gone out or an episode has been published, the placement is no longer refundable.
How to request a cancellation or refund
Email [email protected] or call +1 289-795-7692 during our published hours, Monday – Friday, 08:30–17:00, with your booking reference and the reason for cancelling.
Processing time
Approved refunds are returned to the original payment method within 5–10 business days of approval.
Rescheduling instead of cancelling
Where possible, we offer to move a booked placement to a later edition or episode instead of cancelling it outright, at no extra charge.
Returnss by Driftlantern
If we need to cancel a confirmed placement — for example due to a production issue on our side — we offer you a full refund or a rebooking in a comparable future slot, at your choice.
Non-refundable cases
Placements that have already run, and creative that you approved and that was then published or recorded as approved, are not eligible for a refund.
Changes to this policy
We may revise this policy from time to time; the date above shows the most recent revision.
Contact
SociallyInfused Media LTD.
1 West Avenue S, Suite 304, Hamilton, ON L8N 2R9
Phone: +1 289-795-7692
Email: [email protected]